RCS ********** Activity on my account - Slow unhelpful service

There was CLEAR ********** activity on my RCS/Game account. I did what was required, police affidavits, etc. and sent it off to the ***** department on the 14th and 16th April 2019 respectively. A month later I was told that it was under investigation and the store had 7 days to provide feedback, even though it had already been a month, I still allowed more time. The whole time receiving statements and notices that my non payment would affect my credit rating, on my account that was initially on R0.00 balance. When I asked about being listed, I was simply told they will provide me with the documents to clear my name AFTER they were done with their investigation. Making it my problem again!! Between RCS and Game, this was a clear inside job, and while they figure it I could be listed as a default payer. I have contacted the ***** department, customer services, collections and everyone just tells me to wait. WHY ARE YOUR CUSTOMERS BEING PENALISED FOR YOUR INSIDE PROBLEMS. Even the police officer who assisted me said "Oh GAME again" there is clearly a ***** problem within your organisation and innocent customers are paying the price. Can you just resolve the issue and clear my account so that I can close it and NEVER have to deal with RCS again...next OMBUDSMAN