RCS ********** ACCOUNT

I AM REALLY REALLY ANNOYED BY RCS .IT HAS EVEN CAUSED MY CREDIT RATING TO DROP.This issue coming on for months now. It has come to my attention that an account or contract was opened in my name in April **********LY obviously.Debit orders went off from my bank account .I immediately contacted them (in April) when I noticed this and reported this as being ********** and that I DID NOT open an account with them.The same day I got an affidavit and copy of my ID,went to Makro reported it there too and gave the documents over and they then emailed the documents to RCS .Up until now I havent had any satisfactory response telephonically OR NO FORMAL RESPONSE to my concerns and complaints and I have spoken to many at RCS about this and no one seems to bother to get this resolved or atleast get the right people to sort this out.Every time I get bulk emails with statements and collection department contacting me.THIS HAS BECOME A MAJOR PROBLEM TO ME AS IT AFFECTED MY CREDIT RATING ,SORT IT OUT!!!!! I DID NOT OPEN AN ACCOUNT ,I WANT THIS RESOLVED ASAP WITHOUT ANY FURTHER DELAY !!!!