1 reviews | Active since Jun 2014
RCS ***** - RCS incompetance
I opened an account at RCS for a Master Card in 2019. I submitted Fica information as requested and was provided a card. The card always has a positive balance. In December of the same year another individual using my ID but different address and ********** FICA documents app**** online for an RCS store card and subsequently went on a ********** spending rampage.
RCS dont seem to give this any importance as it would take less than an hour to check address, compare FICA information, make a telephone call and resolve.
RCS's customer service is shocking. Please do not send personal information to RCS. Do not open an account.
How is it possible that these application discrepancies were not picked up? Why do RCS break promises in regard to resolving this within 21 days when it would take one person an hour to pick up this *****. Incompetance. How is it that their computer system didn't pick up this and why are they dragging their heels when they know that my downgraded credit history is creating havoc in my life. Well they clearly don't care for their customers .
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
I note after further investigation that a number of your clients have experienced similar issues. I note your reply is a stock standard reply as above. No personal follow up. Your clients are clearly just a number in your books. The contact details provided have been blanked out so I have no idea who to contact. Each time I phone your call centre I am put through to a different person who escalates it to their supervisor, yet no results are forthcoming nor have I been contacted once. I feel compelled to warn others through social media channels so they dont go through what your clients through.
I note after further investigation that a number of your clients have experienced similar issues. I note your reply is a stock standard reply as above. No personal follow up. Your clients are clearly just a number in your books. The contact details provided have been blanked out so I have no idea who to contact. Each time I phone your call centre I am put through to a different person who escalates it to their supervisor, yet no results are forthcoming nor have I been contacted once. I feel compelled to warn others through social media channels so they dont go through what your clients through.