RCS - ***** - Dissapointed - No response - No follow up call as promised.

On two occasions I purchased through my RCS app. On both occasions I did not receive the airtime or the data.

I was referred to my network provider however they advised they have not received any funds. This happened 3 months ago and 2 weeks ago. On both times I called in(Called in numerous times) I was told I would be receiving a follow up call with an update on my issue, this was told to me by the manager at the time. I even had to escalate the manager just so that I could get an email confirmation of the follow up call within 48hours.

Its been 3 weeks since I last got the email and yet no response.

RCS seems to be doing a money making **** by charging customers and not providing the service as I am not the only RCS cardholder to experience this. I will be sure to post this on every social media platform possible as clearly this matter is not getting resolved by your call center staff.

Regardless of this, I pay my account on time every month...However, I feel that I should take a legal approach. Why am I paying for a service that is not being rendered and the service provider is clearly not interested.