Rcs - ***** department waste of time

Hi, ***** was done on my game account falling under RCS, the ***** happened in Wellington while I stay in Goodwood. Rcs request all the relevant documents to prove that u have the card in my possession. It was told to me 21 days then everything will be sorted out, that was the 15th of Feb 2020.till today no one from RCS ever contacted me, I called and emailed them a few times already. But RCS called me to tell me that I didn't pay my accounts full installment for the month. Everytime they still investigating.... They need to investigate what there staff is doing... As to my knowledge they not doing there work properly.... Very disappointing