RCS ***** department regarding Pnp store credit account

The RCS ***** department has employees that do not want to work. I reported a ********** account beginning of April 2022 and to date Indo not have results of the investigation on what exactly happened with the pnp account I have. No one is providing feedback on the matter and when you call thec*** number the consultants that answer the call just leave you hanging when they hear that asma customer you need feedback. These people earn for free but are not willing to do their job. What kind of business are you running. RCS consultants not willing to help make it seem as if they are working together with these ******** because if they were not then we would be getting feedback on ********** accounts we report. I am so angry and a very unsatisfied with their service. This is a shame and disgust on how they run their business.