RCS ***** department and customer care are useless

Not even worth one star. I have been sitting at Game in Cresta for almost 2 hours because you guys don't answer your damn phones. I came to replace my card after a ***** incident occurred and after waiting 40 minutes for someone in the ***** department to answer, we eventually get through and now we have to speak to the ***** department again???? All because the women, Emilhle, did not make note that my details were verified and I am due a new card. This is absolutely disgraceful! I have had so much inconvenience all because some ASSHOLE wanted to buy airtime from Glocell on MY card. Please sort out your security measures on the cards, add a pin, whatever it takes to stop this **** from happening.