RCS ***** and threat of legal action

In October 2019 i discovered through my TransUnion credit report that a RCS\Mass Mart credit card was **********ly opened in my name. This is after i was loaded as a victim of impersonation on the SOUTH AFRICAN ***** PREVENTION SERVICES database in August 2019

Numerous calls to the RCS call center, and no person could find the card number or my ID number listed on the system. Yet every month from October 2019,, I have had a debit order go off for this card.

In December 2019 I logged a dispute with TransUnion for this. TransUnion has advised me that the dispute has been found in my favor as your Company did not respond in the legally required 20 business days.

On 22 January 2020, I got a call from your *****\legal department advising that I am going to be "handed over". When I explained to the gentleman that this is ***** and i have logged a dispute with TransUnion and it was found in my favor, he told me I should forget about TransUnion and forward an affidavit and id copy to ***. These documents were sent through at 12:29pm on 22 January 2020 and i have had no reply whatsoever from your company.

Can this please be investigated or should I rather go to the Ombudsman ?