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Siphewe N

1 reviews | Active since Dec 2016

20 Oct 2021, 10:06

RCS ***** ACCOUNT

I believe a ********** account was opened in my name at Verimark, the first time I heard about this was when I received a call from a company called VVM. They said they are debt collectors calling on behalf of RCS/Verimark. I informed them that I have never opened an account at Verimark.

I then proceeded to call RCS's ***** department, I explained that I have never opened the account in question. I was told to go to the police station and make an Affidavit and e-mail to them, together with a certified copy of my ID.

I did that and I sent those document through on 29/09/2021. The following day I received an sms from RCS that acknowledged receipt of the documents, the sms said they will conduct an investigation and I would be notified of the outcome.

The problem now is I have received multiple calls from lawyers saying my case has been handed to them by VVM. This is unsettling because I'm still waiting to here from RCS about the outcome of their investigation.

Somehow RCS has not informed their debt collectors that this is a ***** case and now I'm being harassed almost everyday for an account I know nothing about.

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Replies (1)
RCS
RCS's reply20 Oct 2021, 11:16
Official
Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group