Rcs *****

Hi on Saturday 18th Dec, I received a call from RCS at 7:55 to inform me that there was suspicious activity on my account. Someone did some online shopping just past midnight. The lady said she knows it's not me and that she will reverse the charges, but I need to phone on Monday to see if all is sorted. So Monday I phoned and couldn't get through a number of times, so I emailed *** and told my story... A WEEK later I received this...

*Good day,

Thank you for the below but kindly send us your identification /card number in order for us to enter your account.

We do require the following documents from you to investigate your account if there was ********** activity on your account :

1.Affidavit(stating that you did not make any purchases on your account on this specific day)

2.Identification book/card(back and front)

https://t.co/cWrT8HtqSb card(back and front)

4.Dispute form(see attached)

RCS GROUP ***** huntline : ***

Regards,*

So I was a bit ****ed, because I thought everything was sorted, but anyway I did everything and sent all the paperwork through on Tuesday. I haven't heard anything yet. Communication with clients is key!! Especially when something like this happens to a person. I'm stressed and just want communication and of what is happening. I better not get a debit order this month either. My account was paid off in March already. (my last activity)

Thank you Etienne