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jF
jevan F

1 reviews | Active since Mar 2016

19 May 2022, 18:10

Rcs *****

On April 21 Ive paid up my rcs account. This month ive noticed that my account still accured interest and all types of fees. How possible isit to pay interest and fees on an account that is not being used. Ive sent them a mail but no one even bothered to get back to me. Please look into this revoke your fees and interest on a 0 balance account and then close the account. Thank you

0
Replies (4)
RCS
RCS's reply20 May 2022, 08:15
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

jF
jevan F's update24 May 2022, 20:13
Reviewer Update
Since the matter was escalated, I have to date not received any feedback. Typical RCS im not even shocked anymore
RCS
RCS's reply25 May 2022, 10:38
Official
Good day 

Thank you for your email.

Your complaint is currently still in progress and feedback will be provided once resolved.

Please accept my apologies for the delay.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards,

RCS group

RCS
RCS's reply25 May 2022, 13:12
Official
Good day
We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,RCS Group