RCS *****

I had a ********** transaction on my account on 3 Dec 2018. Submitted and received confirmation of all my requested documents on 16 January 2019. I was told that it could take 21 days to resolve. To this day it is still unresolved. No follow up and almost daily calls from collection department about my outstanding balance (*****). They are all too happy to call on collection. But cannot complete the ***** transaction. I believe there are many other customers also involved in this ***** on 3 dec. Can’t be patient any longer!