RCS *****

My Game Store Card account(with RCS) was hacked December 2018, this was after I had requested RCS to block my card, I sent all the necessary documents on the 6th of December and was informed this would be resolved within 21 working days. When I called RCS today to ask how far is the investigation I was told I will need to wait a further 21 working days as they haven't even started investigating my case since I sent them my bank statement late.

This is unacceptable because they were not even aware that my bank statement was not part of the documents I had sent them beginning of December, and they had not informed me prior that I need to include my bank statement.. Now I'm accepted to wait 42 working days and this has a negative impact on my name.