RCS financial services customer services is appalling

The service I have received is appalling. After having my account blocked because I cannot answer a phone call while at work. Then I’m told ***** blocked it because of there policy... yet you deduct from my account monthly, yet I make 1 purchase a month and it’s the same purchase monthly.

Then I send RCS what they what 4 times over 4 days and it’s still not resolved.... how can such a big financial company not resolve a issue they have cause in the space of 5 days and this will most probably affect me negatively with my ITC credit record..

I literally used R150 airtime waiting for a customer service agent and then I ran out of airtime before even speaking to one...

shocking customer service..