TB
Tiffany B
1 reviews | Active since Oct 2019
24 Oct 2019, 10:41
RCS fees without activation of account
I received an RCS Money credit card from RCS in May 2019. Upon receipt of the card, I was informed that the company would contact me to have the card activated. As at today´s date, this card still has not been activated, it has yet to be used and I do not have a pin card to use this card, yet they have charged me with nearly R700 in fees/ other costs and are now threatening legal action...
Helpful (0)
Replies (2)0
Replies (2)
RCS's replyOfficial
25 Oct 2019, 09:50Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's reply25 Oct 2019, 09:50
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS Group
RCS's replyOfficial
13 Nov 2019, 12:38Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply13 Nov 2019, 12:38
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS