RCS false products, useless app and even worse call center service

I called in today regarding accessing my Queenspark funds. I got through to Janet. Firstly the app does not work effectively, finally when I can access my information the system wont allow me to withdraw. I am referred to a call center. I call in and all Janet does is read what the screen says ' you cannot access the funds'. I ask why, one would think she could tell me this, she says she does not know. I ask again and reiterate you cannot tell me you do not know I have used this account its in a credit so what is the issue. She says I must try again in 4 months. Absolutely useless. RCS markets something that is false, the app is glitchy and the call center people do not know their product. I am extremely frustrated.