RCS Failure to Close account and send letter of closure.

Good afternoon,

on the 23 Oct 2021 I settle my Makro account and my husband's Makro and Game account. I requested that the accounts be closed. I have send emails to ***, I got a reply that say account was close, I checked my credit report and found that all other account that I have settle (example Ackermans) was close and show close on credit report, Makro and Game show paid up to date....we are in the process of purchasing a House and we are closing some of the debts to get a better deal/bond but now we need to wait on RCS to close these, I have request Papama to email a letter of closure till date nothing was received