1 reviews | Active since Sept 2011
RCS failure to acknowledge mistakes and overcharge clients
I am absolute appalled by RCS.
I have been a clients for more than 10 years. On Saturday I have taken the decision to close my account in a responsible act to reduce my debt exposure. I was given a settlement amount in store and paid that. I sent an email to have my account closed and no reaction. When I called today I asked to check if my account has been closed I was advised that I now need to go pay in a R3.22 at a store. That is just absolutely ridiculous. I now need to spend R50 with of fuel to drive somewhere to go pay in R3.22 which would cost me more in bank fees that the value. The company is now adding additional monthly charges even though I instructed to have my account closed.
Completely unacceptable and I get no response from numerous emails and phone calls.
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS