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Nkateko N
1 reviews | Active since May 2019
03 Jun 2019, 10:14
RCS fails to do what is to consumers
An RCS account has been opened under my name which I only find out when money was deducted from my bank account. I reported the matter with RCS they all information that was used was completly different from my information. Guess what RCS has now handed my name to Daly credit cooperation. Ever since I reported the matter with them I sent them the required documents. Even today I never heard anything from them. I'm the one who calls them the stories a different every time I call. To my surprise how can they fail to see that that account was ********** and ask me to back the money that I don't know off.
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
03 Jun 2019, 17:48Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply03 Jun 2019, 17:48
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
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Nkateko N's updateReviewer Update
03 Jun 2019, 20:34RCS You should have done your proper investigation before handing my name to debt collectors. They are constantly calling me everyday and knowing that I haven't opened any account with you stresses me much.
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Nkateko N's update03 Jun 2019, 20:34
Reviewer Update
RCS You should have done your proper investigation before handing my name to debt collectors. They are constantly calling me everyday and knowing that I haven't opened any account with you stresses me much.
RCS's replyOfficial
10 Jun 2019, 13:56Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply10 Jun 2019, 13:56
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
14 Jun 2019, 11:38Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply14 Jun 2019, 11:38
Official
Good day
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS
We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
We trust you find the above in order.
Kind Regards,
RCS CARDS