RCS F R A U D

I have a game RCS store account, which for the past 4 months I’ve been paying on time consistently without the balance ever reducing but rather my account is always on a negative sometimes with up to close to a thousand rands negative which doesn’t make sense at all. I am aware of interests etc however, game / RCS went ahead and got me “customer protection insurance” which I believe is one of their money making schemes, this insurance was added to my account *****ulently so because I never consented to this nor was I informed that this was compulsory. I have since sent an email requesting to cancel this insurance and I am yet to receive a response. RCS made a duplicate purchase of a Wicode on my account which I believe has been contributing to my account always being on a negative with absurd amounts being requested as monthly instalments. I have reported this transaction and it is yet to be reversed back into my account. This ordeal has negatively impacted my credit score and I will be taking this up with the ombudsman.