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Susanne A

1 reviews | Active since Jun 2016

26 Oct 2020, 14:15

RCS ******s money and additional fees from Edgars account holder without their knowledge nor their consent

RCS Group must and is the worst administration company I have ever come across. First, they now ****** additional fees from their Edgars account holders, then they make it impossible to cancel your value added services and Club membership and latestly you cannot get your edgars account closed. All the telephone numbers available online, only take you to the Edgars Customer care centre, but the call centre agents have absolutely no access to your account details to cancel the membership or close the account - all they are able to assist you with is forwarding your details to RCS and then wait if anything will be done about closure of the account and allr elated services. WHO DO RCS THINK THEY ARE???? I never signed up with RCS, nor did I ever agree to being charged additional monthly fees when I signed up with Edgars 40 years ago. None of the Edgars account holders were ever informed by RCS of any new fees or charges, nor given a chance to close, cancel their accounts when RCS took over. I do not want a credit card with RCS - I have them from my actual bank, I have a store card with Edgars ONLY and there have never been monthly service fees levied. Neither is any Edgars account holder able to get hold of an RCS employee nor contact them directly. Is RCS scared of speaking to the public and edgars account holder directly???? Hide behind non-existent telephone numbers and a call centre that cannot assist. I really hope that RCS - you go under, You do not deserve to be in business, nor do I want anything to do with you or this company.

0
Replies (3)
RCS
RCS's reply26 Oct 2020, 14:22
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

SA
Susanne A's update26 Oct 2020, 20:07
Reviewer Update
I cannot see your contact number nor the email address that you wrote in your reply. As mentioned before, it us impossible to get hold of your accounts departmentto cancel and close my Edgar's account. I want nothing to do either RCS anymore therefore want yo cancel my edgars account. Why is this so difficult and so I transparent. What is RCS, hiding?
SA
Susanne A's update31 Oct 2020, 09:33
Reviewer Update
So RCS see fit NOT to ANSWER the complaints and refuse to close accounts. Why is this so difficult??? Close my damn Edgars account. I have tried to cancel my Edgars Club membership and get my account closed. I am NOT PAYING ANY FEES YOU WILL ADD TO MY ACCOUNT from 1st November 2020 onwards - I have closed my account, contacted your call centre and all relevant numbers, have emailed the relevant email addresses and received reference/ticker numbers: Club card cancellation [Ticket#595968] and AUto response to *** [] and Thanks for your inquiry (FW: Edgars Account Query) [Ticket#595933]. I just cannot understand what *********** company RCS is and why and how it can take so long to close an account. I DON'T WANT ANYTHING TO DO WITH YOU> I never signed up with you and never agreed to any new Terms & Conditions, neither did you as RCS give the account holders and customers any chance to closing their account or agreeing to your new T&C. If you have any backbone, you would contact me without delay and sort this mess (of your makin) out and close my account without further delay. HOW DARE YOU CHARGE ME ADDITIOANL SERVICE FEES ON A MONTHLY BASIS - SERVICE FEES FOR WHAT SERVICE???? My contact number should be forwarded to you via HelloPeter, alternatively, you can get the contact details from the ticket numbers I have supp**** you in this reply and let's see if anybody at RCS has the guts to contact me and sort this out