gB
gideon B
1 reviews | Active since Oct 2011
14 Nov 2019, 20:20
RCS exploiting customers
My September statement showed my outstanding balance to be R207.26. I paid the full amount when it was due. Now my October statement shows that I again owe them R67 which include some fees and collection fees to collect their fees. So although you owe zero they just add their monthly fees and keep on adding.
Is that their way of making money when the economy is tight. Trying to create funds by means of unfair practices to exploite customers?
Helpful (0)
Replies (4)0
Replies (4)
RCS's replyOfficial
15 Nov 2019, 08:05Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Nov 2019, 08:05
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's replyOfficial
17 Nov 2019, 10:43Good day We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
RCS's reply17 Nov 2019, 10:43
Official
Good day We are pleased to inform you that your complaint has been resolved.
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
Please accept our apologies for the inconvenience this may have caused you.
I trust you find the above in order.
Kind Regards,
RCS CARDS
gB
gideon B's updateReviewer Update
13 Dec 2019, 11:19My complaint has not been resolved.
I am still waiting on RCS to contact me with my settlement amount but instead i just receive another statement with more fees.
RCS is dishonest in their way of doing bussiness.
I am still waiting on RCS to contact me with my settlement amount but instead i just receive another statement with more fees.
RCS is dishonest in their way of doing bussiness.
gB
gideon B's update13 Dec 2019, 11:19
Reviewer Update
My complaint has not been resolved.
I am still waiting on RCS to contact me with my settlement amount but instead i just receive another statement with more fees.
RCS is dishonest in their way of doing bussiness.
I am still waiting on RCS to contact me with my settlement amount but instead i just receive another statement with more fees.
RCS is dishonest in their way of doing bussiness.
gB
gideon B's updateReviewer Update
18 Feb 2020, 11:19Still waiting on RCS to respond.
They keep on adding fees to an account that has been paid full.
They keep on adding fees to an account that has been paid full.
gB
gideon B's update18 Feb 2020, 11:19
Reviewer Update
Still waiting on RCS to respond.
They keep on adding fees to an account that has been paid full.
They keep on adding fees to an account that has been paid full.