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Precious P

1 reviews | Active since Jun 2022

27 Jul 2022, 20:42

RCS Employees Are **********

I would give RCS a 0. All these complaints but they don't take action but quick to respond to complaints with an automated response which they use for all complaints that shows zero emotions of remorse. In May I had to close off the pick n pay store account because it was cloned by their employees. Very evident because the ********** are able to download your documents from the RCS database and they were happy to close off the investigation and credit back my account without giving me any feedback not to hold their employees accountable. RCS is not even bothered because when you need feedback there isn't any. Anyone just answers the phone and no dedicated agent to handle your case, everyone has access to your information. A company that lacks structure and accountability. Now I'm dealing with another case with an RCS American express credit card with money withdrawn by not me and I didn't apply for in the first place. Every month I have to deal with ***** cases by RCS, what a disgusting business.

0
Replies (1)
RCS
RCS's reply28 Jul 2022, 10:26
Official
Good day We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind RegardsRCS Group