SM
Sibulele M
1 reviews | Active since Nov 2011
13 Jan 2020, 15:23
RCS eMails/Lines Congested
It sucks that I even have to come here to get a hold of RCS. Since the 3rd of January I have been calling *** with no answer and *** with message "lines are congested." I am getting no response from *** and ***.
On the 12 Nov 2019 a ********** purchase of R3898.90 was made at Makro RCS GP. I did not make this purchase and my card is not lost but is with me. On the 3rd Nov I emailed affidavit, certified ID, 3xsignatures and copy of Cape Union Mart card to dispute this payment.
Can someone please take this matter seriously!
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RCS's replyOfficial
13 Jan 2020, 18:02Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
Best regards,
RCS's reply13 Jan 2020, 18:02
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind RegardsRCS Group
Best regards,