CB
Carina B

1 reviews | Active since Mar 2010

19 Apr 2026, 07:56

RCS *****

I was de*****ed out of nearly R30000 with RCS and even after immediately stopping these transactions RCS still went and charged me on my account for these transactions. On Friday I again received an SMS with a transaction of R3999 on and the worst of this is that when this number is checked via true caller it actually states that this is RCS. As a customer of RCS I am being failed by the very system that is supposed to protect it's customers. But RCS does not care as long as they get their money even if that customer did not make the purchases and even if they cannot supply proof of delivery with signatures and time stamps. They just do not bother with it because they have someone to make pay and their so called system that is supposed to protect their customers does not work. Let this be a warning for all out there with RCS accounts, their system is compromised.

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Replies (3)
RCS
RCS's reply20 Apr 2026, 11:28
Official
Good morning Carina, 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance and will provide you with further feedback on Monday, (20/04/2026). 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or email *** 

Kind regards,
RCS Group
CB
Carina B's update07 May 2026, 08:37
Reviewer Update
Again nothing happened, again I received a snotty sms from RCS regarding payment. I still have not received any proof of delivery with time stamps as was promised by RCS. Need I have to point out to RCS what is required in order to do online purchases at Macro as was suggested by you and need I remind RCS that I attempted to stop these transactions imediatly with your ***** division which I am now beginning to believe have done NOTHING to stop ***** happening on one of your customers accounts.
RCS
RCS's reply26 May 2026, 09:38
Official
Hi Carina , 
Your complaint is with the credit ombudsman. 
Further feedback will be provided via your ombudsman case handler
Regards, 
RCS Cards