TG
Tiaan G

1 reviews | Active since Dec 2020

10 Feb 2021, 00:27

RCS Edg*****nquiries

I would like keep you all up to date, i went to Edgars from {October last year 2020} and called collections in store and asked for club vip cancellation and they said it’s done! One month later in {November 2020} i did the same thing in store again for cancellation, they said it’s done but still showing on statements. Now for the Second month {December 2020} i had to go in store again and called collections and asked the same where the Manager from Edgars Centurion said they will do it on the computer and also do reversal with the Club vip. In {2021 January} i got a statement with the same thing again club vip, i went back again and still they said they will again try to cancel the club vip but still showing on the statement and still not canceled. Now in February 2021 I’m still stuck on the same nonsense. The problem is definitely “RCS” that can’t do what they are asked to do but only wants money from me the whole time and I didn’t even miss a payment. Absolutely the biggest disappointment. I unfortunately don’t have the patience to go back in store to yet again Cancel the Club vip for the 5th almost 6th month in a row

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Replies (1)
RCS
RCS's reply15 Feb 2021, 13:13
Official
Good day 

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***

Kind Regards

RCS Group

Best regards,