RCS Edgars group pathetic service

We want to open an edgars account. We went to the Edgars in East Rand mall as both my husband and I work full day and only get time on weekends to open an account only to be told that the call centre works Monday to Friday and they will call us back we should just leave our numbers which we did. Although I see on the RCS site there are work hours for 6days of the week. And we have not received any notification of our numbers even being given to them. I have sent emails to ***, edg******* and edgars. *** and only received a ticket number and no call. I've tried calling ***,***,*** and *** with no answer no matter how long I am on hold for. This is ridiculous and really bad customer service.