RCS / Edgars bad service

I have an Edgars account that I want to settle and need a settlement letter.

I have been calling since the last two weeks and not getting any help. I am still waiting for a settlement letter. . I spoke to two agents who offered to assist, but the letter is still not sent to me. They have been the only two people who tried to escalate this and to this day I am still waiting .

I don’t know what to do anymore. I will be reporting this matter to ICASA. I cannot for the life of me struggle to pay up an Edgars account due to no one who seems to care.

I need this letter to settle the account and if nothing is sent to me, I will report RCS to ICASA and you can blacklist me.

Clearly First call resolution is not an important KPI in your call centre.

Another agent dropped the call on me. This is horrible service. I get reminders and emails to pay an amount due but no one seems to care to send this settlement letter.

I await your response