RCS // Edgars are proving to be great bedfellows when it comes to non-existent customer service

I fully understand the headache of having to take over a massive clientbase from a once distinguished retailer.

I understand having to wait a few days to get a response in regards to a query.

What I however do not understand is the absolute neglect when it comes to dealing with your clients. You ported an account which I never wanted to have done. Now, I am not in the country, and getting hold of someone to do something as simple as settle my account is proving a nightmare.

So, instead of making timely payment, my credit history is being tarnished by lackluster customer service and the inability, in 2021, to view a statement online or respond to an email in under 48 hours.