1 reviews | Active since Jan 2021
RCS EDGARS Account closure frustrations
CLOSING EDGARS ACCOUNT. After a telephonic request to RSC (in Canal Walk Store) I sent the first email to close my account on 2020/09/28. In the above-mentioned conversation, I was informed that my account was in credit to the amount of R950.80. I have had numerous conversations with the RSC call center. By the 5th call I was informed that the account is now closed and the money just need to be payed out but, for most of them the “I will escalate it” has been the standard response. Today marks day 140 since the original request – no money yet.
After a lengthy discussion with Danielle Petersen on 2020/12/10 she did CC me into an e-mail to the complaints department (***) asking them to assist. To date I have not received ANY communication from them
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Received another mail from RCS, 2nd one in 4 days.
1st one requesting identification, I can live with that "they need to know that they are still talking to the right person"
Things are looking good.
BUT NO.
Now they ask for:
- A copy of your RSA green barcoded Identity book
- A letter with your banking information i.e. your bank account number, branch code & please and account type (Cheque or a savings account)
- The proof of all the last payments/bank statement (for debit order payments)
ALL of the above was provided within the first 7 days of this account closure process.
And my personal favorite: A monthly service fee is charged on all accounts with a credit balance of more than R70.
161 days and you want to charge me for you incompetence.
Received another mail from RCS, 2nd one in 4 days.
1st one requesting identification, I can live with that "they need to know that they are still talking to the right person"
Things are looking good.
BUT NO.
Now they ask for:
- A copy of your RSA green barcoded Identity book
- A letter with your banking information i.e. your bank account number, branch code & please and account type (Cheque or a savings account)
- The proof of all the last payments/bank statement (for debit order payments)
ALL of the above was provided within the first 7 days of this account closure process.
And my personal favorite: A monthly service fee is charged on all accounts with a credit balance of more than R70.
161 days and you want to charge me for you incompetence.