RCS Edgars

I wish I can rate it a minus 5…I am so frustrated with RCS and my edgars account on the 13th of Oct I paid off my account for an amount of 4000 that’s after I made 2 other 1500 payments one which was cash the other from bank card. After the last payment of 4k I was on a credit of R659, in less than 2 weeks after I was on a credit I was told I am owing 1200. Ever since in Oct I been calling RCS trying to find out why I am owing when I have settled the account and I was on credit, the only thing I am or should be paying it’s edgars VIP and Dental both is R225 per month. To date I am told I owe over 1500 and no one can tell me where this amount is coming from. I have sent emails, I have spent hours on the phone with them. I even sent a re print of the last payment which showed a credit. I am so annoyed that my account is busy accumulating interest and I am getting demand letter about none payments and phone calls that my account is owing and that I must make payment. I call I spend over 40plus minutes and I never get assistance I speak to different consultants every time I call them and every time I must explain what is the issue meaning my issue isn’t recorded anywhere on their system. I’m told they will escalate my call. I am very angry and frustrated coz interest keep pilling up and I am not willing to pay money I know nothing about. One minute I am told its financial fees for having the account, the other minute I’m told there’s an amount reversed of 1500 when I ask where it’s reversed to they say my account but I can’t see that in my bank statement and they have not sent me proof of the acc it was reversed to. The other minute I’m told no payment was made after sending them POP. I am asking for assistance in this regard. After here I will also be going to report this to consumer credit, this is nonsense, we can’t be ****med like this broad day light. I have wasted so much resources trying to resolve this to date there’s no positive response. Please help me. Kind regards Miranda