VB
Vusi B
1 reviews | Active since Dec 2014
12 Feb 2021, 07:40
RCS Edgars
Ever since RCS took over Edgars accounts it has become a nightmare, been charged interest in a none interest bearing account(6 months). I had two cellphone insurance on the account, January requested to cancel & close the account but I see they stalling to close this account so they keep charging service fee.
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Replies (2)
RCS's replyOfficial
15 Feb 2021, 14:23Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply15 Feb 2021, 14:23
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
VB
Vusi B's updateReviewer Update
15 Feb 2021, 18:44I’ve been calling your call centre and emailing with no answer or reply.
RCS is a bad company with bad customer service. Emailed on 1st December 2020 to date haven’t had a reply to my email.
Phoned your customer service on the 29th January wanting to close account, was surprised got an email saying cancelled Edgars Club which I have never had. Isn’t that stalling to charge me service fee ?
BAD SERVICE & I so wish all Edgars & Jet customers can close there accounts.
RCS is a bad company with bad customer service. Emailed on 1st December 2020 to date haven’t had a reply to my email.
Phoned your customer service on the 29th January wanting to close account, was surprised got an email saying cancelled Edgars Club which I have never had. Isn’t that stalling to charge me service fee ?
BAD SERVICE & I so wish all Edgars & Jet customers can close there accounts.
VB
Vusi B's update15 Feb 2021, 18:44
Reviewer Update
I’ve been calling your call centre and emailing with no answer or reply.
RCS is a bad company with bad customer service. Emailed on 1st December 2020 to date haven’t had a reply to my email.
Phoned your customer service on the 29th January wanting to close account, was surprised got an email saying cancelled Edgars Club which I have never had. Isn’t that stalling to charge me service fee ?
BAD SERVICE & I so wish all Edgars & Jet customers can close there accounts.
RCS is a bad company with bad customer service. Emailed on 1st December 2020 to date haven’t had a reply to my email.
Phoned your customer service on the 29th January wanting to close account, was surprised got an email saying cancelled Edgars Club which I have never had. Isn’t that stalling to charge me service fee ?
BAD SERVICE & I so wish all Edgars & Jet customers can close there accounts.