RCS/ Edgars

I spoke with call centre agent by the name Qhawe on 2019/08/31 calling from Edgar's in mall of Africa. the problem here is that back in 2015 I lost my device and when I went to Vodacom I was advised that my number is on contract with RCS/ Edgar’s, so they required a latter from them before they can assist me with a sim swap. so, I called and called however I had no joy until I complained on Hello Peter and I was called back and assisted, and I was told the contract with RCS was cancelled than I went to Edgars in Midrand to close my account and when I went to Vodacom I was able to do a sim swap. Now on 2019/08/31 I wanted to make a sim swop gas what I was told they are unable to help because my number is still under RCS, so this is when I went to Edgars in mall of Africa and spoke to Qhawe whom told me to have it cancelled it will take 24hours gas what AM STILL WAITING. Then I asked him to send me a latter so that I can do a sim swop for now GAS WHAT I WAS TOLD “IT WILL TAKE 24 TO 48HOURS TO GET THE ****ING LATTER. The thing that I don’t understand is that if RCS claims that I still a ****ING contract with them then HOW ARE THEY GETTING THEIR AGREEMENT AMOUNT BECSUE I DON’T HAVE AN ACCOUNT WITH ADGARS ANYMORE. ALL I WANT IS TO HAVE THIS ****ING RCS not to be linked with my number anymore…I WANT IT CANCELLED….