Rcs Edgards Account

I made a payment using ozwo payment link that i received via sms from Edgars during the 31st August 2023 till now the payment is not reflecting. This is really stressful as i was advised by the Edgars agent that i need to send a bank statement which i did but i was told that they need a target statement which i need to request from the bank. But i was advised at capitec that they don't have any bank confirmation or proof of payment when payment was done using ozwo. So, i am really tired and bored of calling Edgars to solve this issue. I just need my account to be allocated the funds that i have paid using ozwo.