RCS

I had an account was in arrears handed over to Anthony Richard's and associates I have since paid the account up to date and can't because apparently their is a settlement amount that and they can only do so with next payment I have to call first for a settlement amount next month in order for the account to be closed I told the call Centre agent it's absurd as I was threatened via emails, sms and calls regarding my account being in arrears she said basically I shouldn't have paid the outstanding balance I find this totally stupid