RCS DOUBLE STANDARDS

I have recently contacted RCS with regards to a credit that I had with them. Due to COVID-19 and retrenchment the credit card ended up being mishandled and the account was handed over to attorneys for collection. When I had contacted RCS they did not have any record of the account but they did provide me with 2 attorneys contact details and when I contacted them one advised that the account has been closed and the other advised that RCS withdrew it on the 18th April 2024. After I contacted them suddenly the account was opened again with the attorneys and I last received contact from them last year in February. So I had requested the attorneys to provide me with a settlement and kindly grant a discount as I do not have the full settlement, they are refusing to assist me yet I contacted them and wanted to settle this. I was advised that they do not grant discounts but last year I received a text offering me a discount when I could not afford the settlement.