JB
JJ B

1 reviews | Active since May 2021

07 Aug 2021, 09:29

RCS don't know what they are doing

I paid my RCS account on the 25/07.2021 at 14:32. I actually paid more than suppose to. Last night (6/08/2021 at 22:30) I received an SMS saying "I was suppose to pay my account on the 1st of August. Please make payment bla bla bla". So now on 6/08/2021 at 22:30 you send me an SMS and expect to run after you. Well i can prove you were paid ahead of time. So here is what will happen. You will phone me and apologize for bothering me at 22:30 in the evening and this is after business hours about a system error you financial department have made. I have the prove that my side is correct. Please try and prove your side is correct. You are fast to charge penalties if someone pays late or something. I think you must pay me a penalty for your mistake this time. You have my number. I am waiting for your call..

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Replies (3)
JB
JJ B's update07 Aug 2021, 09:33
Reviewer Update
I had a look on YOUR APP and it shows the payment I made was received on my RCS Account. SO I am waiting for your apology
RCS
RCS's reply07 Aug 2021, 13:11
Official
Good day 

We herewith acknowledge receipt of your complaint. 

We have escalated your complaint to the relevant department for further assistance. 

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** 

Kind Regards 

RCS Group 

RCS
RCS's reply12 Oct 2021, 17:52
Official
Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS