RCS doing ***** and harassment because of *********** staff.

RCS you have either *********** staff, blind or mentally challenged staff working for you for the last few months you keep phoning me of a behind payment but I am not behind as I have bank statements stating I've been paying more than my instalment for the past few months. I am now going to seek the ombudsmans advice as I am currently thinking your are busy with ***** as you charge me interest on overdue account. I give you till Friday next week to send me a apology letter of your *********** handling or I'll be forced to lodge at the ombudsmans a claim for ***** and harassment.