RCS doesn't update account status.

Item: RCS
Rating: 2
Author: Babalwa S

From: Recoveries <***> Sent: Monday, 26 April 2021 09:31 Subject: RE: Account paid up but not reflecting [<AX***>] Good day Miss Sihluku, Kindly note the ITC update has been requested. Turnaround time is 21 working days.

and nothing has been done since, they have acknowledged payment done in Sep 2020 till today my credit score is still low as this account is reflecting.

Helpful (0)

Replies (2)

RCS's replyOfficial

19 Aug 2021, 14:16

Good day, We herewith acknowledge receipt of your complaint. We have escalated your complaint to the relevant department for further assistance. Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: *** Kind Regards RCS Group

RCS's reply19 Aug 2021, 14:16

Official

RCS's replyOfficial

02 Sept 2021, 10:33

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

I trust you find the above in order.

Kind Regards,

RCS CARDS

RCS's reply02 Sept 2021, 10:33

Official