RCS DOESN'T PROCESS REFUNDS AND PAID UP LETTERS ONCE ACCOUNTS ARE SETTLED IN FULL

I paid the full outstanding amount of my RCS loan on 2 June 2018. I've contacted RCS several times and different consultants required different documents, proof of payment, proof of bank account and proof of debit order deduction.

It's been more than a week of expensive phone calls and poor service / advice after I settled the loan. I need my paid up letter and refund of the last debit order URGENTLY but now that RCS has their money back, they really don't care of all my troubles and efforts to close this account.

VERY VERY DISAPPOINTED BY THE BAD SERVICE!!!!!