RCS does not want to refund my money

Dear Hello Peter

I paid off my Edgars accounts on 19 August 2020 and when I called RCS on 17 September to request to close the account, I was told by Charlene that I have a credit balance of R400.26 and would need to email my ID and bank statement in order for the refund to be processed. On 22 September I emailed the documents to ***; *** and ***. On 25 September I received a confirmation email from a Zenande from the edgarspayments email address, which mentioned that my documents had been received and forwarded to the finance department and that my refund would be processed within 7 - 14 working days.

It is now well beyond that stipulated time frame and I have been making numerous follow ups calls in order to confirm whether my refund has been processed yet, but I am told that it is still reflecting on the system so it hasn't been processed yet. Each call ends up being very costly to me as I hold for several minutes, only to be assisted by either an unfriendly agent or not be assisted at all.

The last communication I sent to RCS was on 20 October 2020, which was an email that requested an update on my refund. In that email I also attached those required documents once again and sent it to Edg*******; ***; ***; and ***. However, I have not yet received a response.

I feel severely inconvenienced, because I do not know how long it will take for RCS to process my refund, off which, I eventually want to be able to close my account and improve my credit score, but it seems RCS is failing me.

My email address: *** Cellphone number: *** Edgars account number: ***

Your response will be highly appreciated.