RCS does not want to give my paid up letter or way forwad on my case.

So i had an account with game and i hve been paying below the amount they requested but according to the to.the new arrangement i was paying a correct amount. So i paid until Feb 2026 and they told me that they handed over my account in September 2025 with i never recieved a call.from they saying i am behind or anything but when i called enquiring about a paid up letter they told me to send proof of payments which i did later they said i must send a a bank account i send the money to which i did with the help.of my bank. But till.today they do not come back with a solution because if i paid them but they decided to.hand me.over anyway i expect they refund all my transactions so i can pay the people i they handed me to. So incopetant before you hand over do not you contact the person worse i have never missed any month yet i was handed over anyway all i need now is a paid up later or a way forward they nolonger respond to.my emails so i thought i should come to this platform for help.