RCS DOES NOT WANT TO CLOSE MY ACCOUNT AFTER SETTLEMENT

<p>I am quite frustrated with the RCS group prolonging the closure of my account. Despite attempts of retrieving a settlement letter which was not sent to me as I requested via their call centre which records calls, I paid the amount outstanding to my knowledge which was R16708.75 on 23/10/2016. After which on the 25/10/2016, I requested my account to be closed as it reflected on my account details. On the 27/10/2016, RCS notified me that an additional R94.17 needed to be paid as I did not request for a settlement letter. GET YOUR FACTS STRAIGHT RCS BECAUSE YOU'LL FAILED TO SEND IT TO ME! I paid the amount requested and forwarded them proof of payment the very same day. On the 10/11/2016, I requested confirmation that my account was closed. Yesterday the refunds department requests proof that I made payment on the 23/10/2016 in order to proceed! I sent them the proof this morning. I do not understand why the closure department forwarded my request to refunds!!! This indefinitely is a delay for RCS not wanting to close my account, if payment reflects on yourside, why do you need me to forward proof of payment? I previously closed my RCS Game account and this was not needed. I do not want the account anymore and I do not appreciate the delay! It is my right to request for the account to be closed as I have paid it off!!!!! </p>