LB
LEONIE B
1 reviews | Active since Jan 2019
21 Jan 2019, 12:01
RCS does not know what they are doung
I am a new customer with RCS. My first instalment was end Dec. I paid double my instalment and send P.O.P to them, and phoned them again today. The lady admit they are having a back log on allocating payments, yet they still sending smses to demand money and say I am in arrears etc. How can they blame their lack of work on me the customer? I am very disgusted in the way they are treating me. I will definitely be closing my account very soon. Oh and I just got another SMS now, 3 so far for the morning!
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Replies (2)
RCS's replyOfficial
22 Jan 2019, 10:24Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply22 Jan 2019, 10:24
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
LB
LEONIE B's updateReviewer Update
23 Jan 2019, 16:35I have just received another mail to say that i am in arrears and that i have not paid my account. What on earth are you guys doing there? How many times must i send my proof of payment to you? I realize you did not pick it up the first time as there was 3 digits short, but still after the proof has been send, you still cannot pick it up!!! This is unacceptable! I am also in the accounts business and surely if you look into your account you should be able to pick up the reference and amount that was paid via eft. I have even paid in more than double my initial installment!! REALLY I WANT ANSWERS AND I WANT PROOF THAT MY PAYMENT HAS BEEN ALLOCATED TO MY ACCOUNT. THIS HAS BEEN DRAGGING SINCE THE 13TH OF JANUARY AND I KEEP HEARING THE SAME EXCUSES AND GETTING THE SAME ANSWERS, BECAUSE SOMEBODY THERE DOES NOT KNOW WHAT THEY ARE DOING!!!
LB
LEONIE B's update23 Jan 2019, 16:35
Reviewer Update
I have just received another mail to say that i am in arrears and that i have not paid my account. What on earth are you guys doing there? How many times must i send my proof of payment to you? I realize you did not pick it up the first time as there was 3 digits short, but still after the proof has been send, you still cannot pick it up!!! This is unacceptable! I am also in the accounts business and surely if you look into your account you should be able to pick up the reference and amount that was paid via eft. I have even paid in more than double my initial installment!! REALLY I WANT ANSWERS AND I WANT PROOF THAT MY PAYMENT HAS BEEN ALLOCATED TO MY ACCOUNT. THIS HAS BEEN DRAGGING SINCE THE 13TH OF JANUARY AND I KEEP HEARING THE SAME EXCUSES AND GETTING THE SAME ANSWERS, BECAUSE SOMEBODY THERE DOES NOT KNOW WHAT THEY ARE DOING!!!