RS
Rob S
1 reviews | Active since Jan 2020
16 Jan 2020, 09:13
RCS does it again
RCS has once again added a collection letter fee to my statement at a cost of R23.00, I did not receive any such letter and when I contacted RCS to have them credit this amount from my statement, i was told by the call center agent that because I have admitted to receiving the collection sms and would be prepared to pay for that I will be expected to pay for the letter as well. I will not be paying for the collection letter, which was promptly sent to me this morning when I said I had not received it. Another complaint will also be put against Makro's name this morning so let see how long this takes to be resolved.
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Replies (2)
RCS's replyOfficial
16 Jan 2020, 10:30Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RCS's reply16 Jan 2020, 10:30
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
Best regards,
RS
Rob S's updateReviewer Update
28 Jan 2020, 08:13 After receiving a response on the 16 January 2020 informing me that my complaint has been escalated to the relevant department. To date I have received no response to my complaint. And I find this level of customer service appalling.
Typical South African mentality, we will just sweep it under the carpet and forget about it.
Sad very sad. But not surprised by RCS lack of response. I cannot understand how business's can use such a partner with absolutely no customer care or support
Typical South African mentality, we will just sweep it under the carpet and forget about it.
Sad very sad. But not surprised by RCS lack of response. I cannot understand how business's can use such a partner with absolutely no customer care or support
RS
Rob S's update28 Jan 2020, 08:13
Reviewer Update
After receiving a response on the 16 January 2020 informing me that my complaint has been escalated to the relevant department. To date I have received no response to my complaint. And I find this level of customer service appalling.
Typical South African mentality, we will just sweep it under the carpet and forget about it.
Sad very sad. But not surprised by RCS lack of response. I cannot understand how business's can use such a partner with absolutely no customer care or support
Typical South African mentality, we will just sweep it under the carpet and forget about it.
Sad very sad. But not surprised by RCS lack of response. I cannot understand how business's can use such a partner with absolutely no customer care or support