RL
Roseline L
1 reviews | Active since Apr 2012
28 Feb 2022, 12:41
RCS do your Job please - Stop deduction fees which is cancelled in a 3rd party's account
I have logged a query with RCS regarding JET club card fees that are being deducted from my account with Edgars/RCS. RCS response is inaccurate/insufficient to me. TFG cancelled the club card in their books in November 2021 and two months fees was reversed. RCS is still deducting the JET club card fees from my account which is included in my monthly repayment. I need RCS to stop deducting for JET club card fees and reverse the payments which was not received by TFG for December 2021, January 2021 and February 2022. RCS needs to stop revering me to TFG as I don't have any relationship with them. I am a customer of Edgars/RCS and they need to provide me with the customer service I pay for and need.
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Replies (2)
RCS's replyOfficial
28 Feb 2022, 14:06Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RCS's reply28 Feb 2022, 14:06
Official
Good day
We herewith acknowledge receipt of your complaint.
We have escalated your complaint to the relevant department for further assistance.
Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: ***
Kind Regards
RCS Group
RL
Roseline L's updateReviewer Update
02 Mar 2022, 07:492days later and no reply on my query.
I think I should just stop paying my account then someone will send me sms's or phone me.
As soon as this query is resolved with interest written back, I am closing my account and vow to never do business with RCS or Edgars again. I will also not recommend anyone to do business with these companies.
I think I should just stop paying my account then someone will send me sms's or phone me.
As soon as this query is resolved with interest written back, I am closing my account and vow to never do business with RCS or Edgars again. I will also not recommend anyone to do business with these companies.
RL
Roseline L's update02 Mar 2022, 07:49
Reviewer Update
2days later and no reply on my query.
I think I should just stop paying my account then someone will send me sms's or phone me.
As soon as this query is resolved with interest written back, I am closing my account and vow to never do business with RCS or Edgars again. I will also not recommend anyone to do business with these companies.
I think I should just stop paying my account then someone will send me sms's or phone me.
As soon as this query is resolved with interest written back, I am closing my account and vow to never do business with RCS or Edgars again. I will also not recommend anyone to do business with these companies.