TD
Thandeka D

1 reviews | Active since Jun 2016

13 Jul 2016, 08:20

RCS DO NOT WANT TO UPDATE MY CORRECT ACCOUNT BALANCE

<p>I have sent you the below e-mail to ********** <p>Good day.</p> <p> </p> <p>Attached please find the screen shots of my account balance on ITC, and see that the balance is the same for the month of June and May. Which means that the account balance was not updated. My account balance on ITC should be +/-R2600 after June payment, and not R2872 as in the credit report.</p> <p> </p> <p> </p> <p>I Hope I was able to make myself clear with these screenshots since nobody at your call centre is able to understand what I mean.</p> <p> </p> <p>My ID number is ********** 607087.</p> <p> </p> <p>SUBMITTED FOR YOUR URGENT ATTENTION.</p> <p> </p> <p>ST DLAMINI</p>

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Replies (2)
RCS
RCS's reply18 Jul 2016, 10:56
Official

Good day

We herewith acknowledge receipt of your complaint.

We have escalated your complaint to the relevant department for further assistance.

Should you have any additional enquiries please do not hesitate to contact our Customer Service Department telephonically on ***or via e-mail: **********

Kind Regards

RCS Group

RCS
RCS's reply19 Jul 2016, 06:46
Official

Good day

We are pleased to inform you that your complaint has been resolved.

Please accept our apologies for the inconvenience this may have caused you.

We trust you find the above in order.

Kind Regards,

RCS CARDS