RCS DO NOT KNOW WHAT THAY ARE DOING

21 May 2020, 19:03 Game/rcs bad claims service Good day I would like to log a complaint against Game/Rcs. After numerous communications with you about my retrenchment I have now received news form you that my insurance policy has lapsed.i feel that this is something you need to rectify due to a lack of service and commitment from your side. I have email evidence to show all the necessary documents was submitted to your claims department on more the one occasion with no feedback from them. I would like a claims manager to look into my situation and give me feedback asap.

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Game's reply: 22 May 2020, 08:43

Good day,

We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.

We have logged your request with reference number # 529768

The matter will be referred to Senior Management @ RCS, the Credit Provider, who will contact you to discuss this matter. Please allow 48 hours for a response.

Please do not hesitate to contact the Game Customer Care should you need any further assistance.

Rina Taute Group Customer Service Advisor MASSDISCOUNTERS, t/a Game E-Mail: ***

Private Reply Elizabeth V: 02 Jun 2020, 15:50

Good day

Seems like no one is working by you as to date i have not been contacted and have nor received any feedback as to how my problem is going to be resolved.

Regards Herman Riekert

Elizabeth V: 08 Jun 2020, 14:37

To this date the complain has not been resolved

Elizabeth V: 02 Oct 2020, 16:42

WHAT ELSE IS THERE TO SAY EXEPT POOR SEVICE TO DATE THERE HAS BEEN NO ASSISTANCE FROM A COMPETANT PERSON OR FEEDBACK.