RCS - Disorganised Mess

RCS - I am completely and utterly disgusted in the so-called "customer services" department of RCS, don't even mention the Collections.

I have recently made a payment on my account with the incorrect reference number as well as the bank account number given by the Capitec Bank app.

I have since been in contact with numerous agents who have tried "helping" with this issue, I have been told many different stories about how they have found the money and it has been allocated to my account to emails saying that I would need to send in target receipts so they can see the bank account details of where I have sent the money to. I have sent through proof of payments as well as an actual photograph of my banking app transactions and still, there was no success. I have called Capitec to ask about a target receipt and they advised this is a Proof of payment and they had also advised that RCS would be able to see the account holders details of who the money was sent to, the capitec agent says the POP was sent to RCS and shows all the details they need but RCS claims they still need it.

Now I am left with my R2000 payment floating around, RCS debt collections department calling me non stop. I have since spoken to the team leader Kaashif who i have sincerely asked to handle my account because I am quite frustrated with the number of calls I am getting regarding a payment I HAVE made. Kaashif told me he had made a note on the system to inform collections agents about calling me and since I have had numerous calls from agents who are rude and lack organistaion asking for payment and why i failed to make payment on the account. I get this is procedure but is the customer not valued enough to respect their peace? I am supposed to be dealing directly with Kaashif regarding this matter and STILL i am getting these calls. Its almost the next payment run and to this day they are telling me the cannot see my POP on their side even though capitec says they can. I have inquired about the statement they need and will forward it to them - but unprofessionalism is what stands out. PLEASE UPDATE AND CREATE PROPER PROCESSES. YOUR AGENTS LACK RESPECT AND CUSTOMER SERVICE!!!!!!!!!! GET MORE ORGANISED. READ THE ****ING NOTES. I'm sure a call centre job is so simple and does not require much effort - so please let's keep this easy for everyone in the future. I cannot wait to settle this account - this is the worst service I have ever encountered.

what annoys me even more is that you try and explain it to agents and they dont listen or hang up on you. WHAT THE HELL????????