RCS Disgraceful Service

Never in my life have I ever experienced such distasteful and unorganized service as recently experienced with Cape Union Mart & the RCS Group over the last 2 weeks.It all started when I wanted to buy the Garmin Fenix 3 watch (Silver Bezel & Red Strap) for R8999. I thought that I might as well open up an account with CUM as they have a wide range of accessories that I could buy in the future. To cut a long story short my account was approved and I was issued a card a few days later. I went to the Fourways branch to buy the watch but the new CUM credit card did not work and I had to follow a telephonic approval process x3 times in the store only to be asked for my green bar code ID book for a second time which I did not bring as this was already provided the first time a week prior at the store. This is over and above the x2 other attempts I tried to get the watch. Nicol branch also assured me they had stock of this watch and upon arrival they didnt.<br> <br> Emailed the complaints department last week Friday and still no response.